Interactive Technical Manager

Location
City of London, London
Salary
£200 - £350 per day
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
AM5528
Contact
Manpower UK
Sector
IT
Job Type
Temporary
Hours
Full-time
A fantastic opportunity has become available at American Express Global Business Travel for a full time Interactive Technical Manager who has KDS experience. Working on a virtual project, you will be working remotely on an assignment for initially 6 months however dependent on the project rolling out this could be extended for another 6 months.

Job Role:
Responsible for managing Interactive Travel deployments on a Pan-European Basis. Policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines. Consults and optimally configures AXO site to meet clients' needs within the platform offering. Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.

Accountabilities:
*End to end implementation of online booking engine AXO accounts into fulfillment centers in Europe and potentially other AXO markets globally
*Create and maintain detailed project plans on applicable projects
*Manage the relationship with vendors, Acct Executives, GMs and Ops to request information and completion of required tasks to ensure timelines are met.
*Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrollments.
*Creation, testing and troubleshooting of AXO site, including travel policy, pricing and PNRs.
*Contribute best practices to improve quality, standardization and documentation of implementations globally.
*Ability to collaborate with team members and business partners across global Amex locations
*Contribute to Departmental metrics/goals
*Updates Management of implementation status on weekly basis and participates in weekly team meetings.
*Acts as subject matter expert
*Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support.


Decision Making:
*Ability to cross communicate in a matrix environment (testing of site - decision tree)
*Consult & determine cycle of implementation plan with customers and internal American Express partners
*Determine & escalate delays during implementation cycle, with final launch decision.
*Consult on & provide technical support on specifications for implementation
*Prioritization of work load


Knowledge/Experience/Skill:
*Ability to think analytically & conceptually
*In depth knowledge of Web/internet/server knowledge
*Ability to work independently
*PC/technical skills(includes troubleshooting of browsers & variety of applications)
*2+ years of Project Management experience desired
*Ability to drive results in a P/L environment
*Must have knowledge of corporate travel/airline industry in order to interpret travel policies and contracts
*Time management/organizational & change management skills
*Excellent relationship management and communication skills (both written and verbal)
*PC skills/applications
*Multiple GDS Knowledge

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