German Customer Service Co-ordinator

Recruiter
Undisclosed Company
Location
Skelmersdale, Lancashire
Salary
£21000 - £22000 per annum + benefits
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
WG1440
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Do you speak fluent German? Are you looking for a new and exciting role to start asap? Are you available for a 12 month fixed term contract?

Manpower are pleased to be supporting their client, a well known manufacturer of health and safety equipment for a German speaking Customer Service Co ordinator. This is a fantastic opportunity to join a global company in their successful customer service team at a time of growth and expansion.

Key duties include

Under limited supervision, perform a wide range of sales support activities by working with customers, representatives, distributors and regional Sales Managers, including processing of sales orders and, answering incoming enquiries from customers and distributors, and resolving customer/distributor complaints and product challenges.

Job Responsibilities:

*Provide support to customers and representatives via telephone, fax or e-mail on a daily basis for Scott sales.

*Provide 100% Customer Satisfaction; interface with all departments and outside field sales personnel.

*Provides efficient pre- and post-sales support to customers to satisfy their needs.

*Process customer orders through the order entry system, verifying pricing, quantities, part numbers, and delivery dates

*Assist reps, distributors, end users and Regional Managers with product information, including part numbers, pricing and availability.

*Assist distributors with emergency orders, as well as orders and/or issues relating to special customer requirements.

*Assist reps, distributors and end-users in obtaining product literature.

*Resolve customer complaints regarding deliveries, pricing, credits, and warranty issues.

We are looking for fluency in German and a previous background in customer service.

Excellent benefit structure and on site parking available.