Part time Call Centre Agent - Bristol

Recruiter
Undisclosed Company
Location
Bristol
Salary
£18000 per annum + Salary is Pro rota
Posted
18 Nov 2016
Closes
02 Dec 2016
Ref
SF4736
Contact
Manpower UK
Job Type
Permanent
Hours
Part-time
This role is for 22 hours a week. The shifts to be worked are:

Monday - Tuesday: 14:00 - 19:30
Saturday - Sunday: 07:00 - 12:00


Main Tasks:

*Delivering excellent customer service throughout the customer journey
*Processing work requests received by phone, e-mail or through online self-service portals
*Analysing information and processing it in line with agreed procedures
*Processing work in line with set Key Performance Indicators
*Adapting to customer demands
*Tracking work through to completion
*Corresponding with engineers, site teams and suppliers
*Ad-hoc administrative tasks
*Ensure Company health, safety and environmental procedures are implemented and complied with at all times.

Technical Experience & Qualifications
Essential:

*Customer service experience
*Good understanding of Microsoft packages (including Word, Excel, Outlook)
*Excellent verbal and written communication skills

Desirable:

*Experience of working in a contract centre/call centre environment.
*Experience of working on MOD contracts
*Experience of Fleet Management or Logistics
*Experience of Facilities Management
*Experiencing in analysing complex information
*German Speaker
*French Speaker

Skills:

*Demonstrates the ability to work well under pressure
*Demonstrates the ability to multi task and prioritise work loads
*Demonstrates the ability to work well in a team
*Demonstrates the ability to be self-sufficient and make independent decisions
*Demonstrates the ability to build strong working relationships with stakeholders and customers
*Demonstrates keen attention to detail
*Respect people and value their diversity
*Demonstrates active listening skills