Technical Support role in Ireland. Spanish fluent

Location
Galway
Salary
EUR30000 - EUR35000 per annum
Posted
18 Nov 2016
Closes
16 Dec 2016
Ref
psesp
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is an International company that produces the software that helps some of the world's best and most successful companies run their businesses. It has approximately 60,000 employees and sales and development locations in 75 countries.


As a Product Support Associate you will be responsible for assisting customers by troubleshooting issues, answering questions and providing solutions for reported incidents.


Requirements:

*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
*Fluency in English and Spanish essential. Extra European Language is a plus.
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Capable to translate business needs into technical requirements


Tasks:

*Analyse incidents, research solutions and provide answers easily understood by customers
*Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with production management to identify and report application errors
*Act as a liaison between our Product Management and Engineering teams


Benefits:

-Competitive Salary;
-Bonuses;
-Pension;
-Health allowance;
-Income protection;
-Life assurance;
-Complimentary 3 course meal at lunch each day.



To apply send me your most updated CV at Gisele.Graciutti@manpower.ie