English Technical Support role in Dublin. Marketing Sector.

Location
Dublin
Salary
EUR26000 - EUR28000 per annum
Posted
18 Nov 2016
Closes
16 Dec 2016
Ref
cgfben
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be working for an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services supporting the biggest technology company specialized in Internet-related services and products that include online advertising, technologies, search, cloud computing, and software.


This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.


Requirements:


*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Demonstrated capability to create world-class customer experiences with each and every interaction
*Fluent in English (Written & Oral) and extra language desirable.
*Must have exceptional grammar and typing accuracy skills - experience with business communication
*Client focused and solutions oriented; Good problem solving and analytical skills
*Ability to comprehend and analyze client situations and apply the right solution
*Ability to collaborate and work effectively on a team
*Self-learner interested in both the how and the why
*Ability to educate customers on policy and product questions
*Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
*Excellent IT skills


Preferred Qualifications:

*Experience in online advertising at a major media agency or publisher
*E-mail and chat support experience
*Pre-sales experience; able to deliver product value proposition
*Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.




Besides having the opportunity of working onsite a globally admired technology company, you will be offered an attractive compensation package, valuable training and career progression opportunities across the globe.



To apply send me your most updated CV at Gisele.graciutti@manpower.ie and I will gladly contact you with more detailed information.

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