Regional Support Services Administrator- BRISTOL

Undisclosed Company
£20000 per annum
18 Nov 2016
02 Dec 2016
Manpower UK
Job Type
Regional Support Services Administrator
Salary: Up to £20k
Location: Bristol
To effectively administrate the support services function of the business and to deliver cost effective solution in the provision of planning, services and resource. To retain high importance in service and customer satisfaction.
Reporting structure
Reporting directly to the Office Manager with a communicational and functional line to the Regional Support Services Manager
Main responsibilities
*Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.
*Be proficient in the use of our systems to deliver workable solution that meets our customer's requirements.
*To understand current regulations in regard to Working Time Directives and restrictions on site with regards to necessary accreditation and certification (CSCS, Site Specific, PASMA etc.) and use this knowledge to effectively plan and utilise resource in line with current legislation.
*To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers.
*Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.
*Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns.
*Liaise with transport regarding install/dis-mantles within an agreed timely manner.
*Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached.
*Perform administration duties to company standard.
*Ensure all Support Service KPI's are met.

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