Customer Service Advisor (Full Time)

County Armagh, Lurgan
21 Nov 2016
19 Dec 2016
Manpower UK
Job Type
We are recruiting for multiple Customer Service Advisors (inbound) for permanent, full-time positions in the Lurgan area.

About the company:

Eishtec is an outsourced contact centre providing tailored solutions to businesses who, like them, believe in the importance of their customers. They consistently deliver an experience which challenges the standards of service and ensures customers who call them feel valued and understood.

Successful candidates will be working on behalf of the UK's largest and one of the most innovative mobile phone networks, supporting smart phone customers across the UK.

Although their model is underpinned by technology, they ensure that the fundamental quality of the customer experience is delivered by their staff.

Job description:

* Receive inbound calls and queries from customers & provide then with speedy and efficient solutions.
* Handle customer enquiries across a broad range of topics.
* Deliver outstanding performance in the contact centre by consistently striving to exceed agreed targets
* Provide excellent customer service throughout the process
* Handle customer queries and respond in a timely and efficient manner
* Liaise with Team Leader and escalate queries when necessary
* Record and log calls/customer details

About you:

Successful candidates will have excellent customer service skills and enjoy having positive conversations with customers. All candidates will receive classroom based and on the job training in your first few weeks in the role. You'll also have:

* Excellent telephone manner and ability to listen actively
* Driven, motivated and determined to achieve targets
* Team player and ability to learn quickly
* IT Literate
* Knowledge or interest in smart phones preferred

About the role:

This is a fantastic opportunity to start a new challenge with an exciting company who are experiencing rapid growth.

This role will involve a rotation of flexible working hours, evenings and weekends, with a Sunday premium rate.

Interested? Apply here today!