Swedish,Norwegian or Danish speaker? CS role in Dublin!

Location
Dublin
Salary
EUR25000 - EUR27000 per annum
Posted
22 Nov 2016
Closes
20 Dec 2016
Ref
pbnorcs
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is an American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions. The company has approximately 16,100 employees worldwide.


Description:

As a Customer Advocate, your primary objective is to resolve any high level complaints or
issues that have been escalated and make recommendations for the improvement of business
procedures and processes.



Main responsibilities:

* Constantly strive for customer satisfaction, quality targets and service levels. Deal with high
level customer complaints or issues and those requiring escalation.
* Manage the resolution / negotiation of customer issues to minimize cancellations, maximize
customer retention and increase revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction


Qualifications:

* People who thrive on making the customer, central to everything they do - ensuring a best
in class customer service
* Excellent communication skills, both written and verbal, and a high level of numeracy
* PC literate in Microsoft applications
* Strong inter-personal skills
* Proven objection handling and decision making skills
* A genuine customer focus and desire to work with people
* Demonstrable investigation, analytical and customer resolution experience
* Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English
is required for this role.
* Knowledge of reconciliation, billing, dealing with accounting issues desirable


Competitive Salary and relocation package offered!


Sounds good?

Please, send me your most updated CV at Gisele.Graciutti@manpower.ie

Apply for Swedish,Norwegian or Danish speaker? CS role in Dublin!

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