Resource Schduler

Recruiter
Undisclosed Company
Location
Glasgow
Salary
Negotiable
Posted
22 Nov 2016
Closes
06 Dec 2016
Ref
IMB 436
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Hours: 39 hour week, involving Shift work, Monday thru Sunday

Shift patterns
Monday - Sunday 4/5 days from 7.
Dayshift staff required to work between the hours of 05:40am to 18:00pm

We are looking for a someone with good communication and administration skills to join our engineer resource scheduling team based on our client's site in Glasgow. Our client is a blue chip IT services company known globally.
This position offers excellent career prospects, working within a great location. There is free parking on-site
The successful applicate will possess the follows skills;

Able to work as part of an extended team and interface with peers, account teams and Field Engineers alike.
Understands delivery terms and conditions as applicable to their role (i.e. expectation setting, parts ordering, SLA's etc)
Understands the business impact of all processes and requirements. Able to follow process but can operate outside of the process or escalate whenever business needs dictate.
Good Communication skills both verbal and written.
PC Literate
Decision making, Negotiation skills, & Problem solving.
Client relationship management.
Key Responsibilities
Service Request Ownership (end to end).
Set and manage client expectation during call ownership.
Manage / influence business costs during call ownership.
Enter accurate data into our systems.
Balance business needs/costs, to Customer obligations and requirements.
Interested and want to find out more? - Please send an up to date copy of your CV to