Customer Service Advisor (Customer Relations)

Tyne and Wear, Newcastle upon Tyne
£16750 per annum + Shift Payments + Performance Bonus
22 Nov 2016
20 Dec 2016
Manpower UK
Job Type

Customer Service Advisor (Customer Relations)
£16,750 + shift payments + performance bonus

This is your chance to join British Airways as a Customer Service Advisor at their contact centre in the heart of Newcastle!

Delivering a world-class service is a top priority at British Airways - but if something does go wrong along the way, you'll get things back on track for customers. As the newest customer service recruit, you'll answer incoming calls and respond to letters and emails. You'll do everything you can do to resolve the customer's issue, whether they've experienced a delayed flight, lost their baggage, or something else entirely.

You'll be rewarded for your hard work and dedication with generous discounts on flights and holidays. You'll also get a whopping 32 days annual leave a year (including bank holidays), to give you plenty of opportunity to see the world yourself. That's on top of performance-related bonuses and shift premiums too.

Having exceptional written and verbal communication skills, with the ability to resolve problems and preserve customer loyalty will be the key to your success. But this is a world-class learning organisation, so you can expect a comprehensive six week training programme before you start in your role, and plenty of opportunities for development and progression along the way.

Based on the edge of the River Tyne, you'll be joining a contact centre that's got a really friendly, open atmosphere, with great potential to develop your career. There's free onsite parking, great public transport links nearby - and there's even an onsite gym to make use of.

If you have a genuine passion for travel, joining the British Airways team as a Customer Service Advisor in Newcastle could be the perfect move for you - apply here today!