Time to Shine! German CS required in Dublin

Location
Swords, Dublin
Salary
EUR22449 per annum
Posted
23 Nov 2016
Closes
21 Dec 2016
Ref
JJCCJJ
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
You choose when to start - January, February or March

Need to relocate? Our Client will help you


About our client:

Nearly 100 years existence with over 11,000 locations throughout 140 countries.

Their European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we're currently looking for numerous German Contact Centre / Customer Service Agents to join the Customer Service department of 400

What is this role all about?

As a German Customer Service / Contact Centre Agent you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of my client's products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers

Duties:

*Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
*Sell products and services our client's loyalty programmes.
*Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
*Track all reservations on-request and provide the customer with a timely and efficient response.

What do we need from you?

*Previous experience in a sales, customer service or contact centre environment
*Fluency in German and good level of English essential
*Strong Sales Skills, persuasive, "selling" (rather than "telling")
*Excellent problem solving skills and ability to prioritise

On offer:

We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and much more.

Time to shine?

Apply now and talk to me!

Send your most up to date CV to juliana dot Barcelos at manpower dot ie

About us:

Manpower is part of ManpowerGroup - the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,100 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today

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