Fulfilment Agent - Warrington

Undisclosed Company
Cheshire, Warrington
£18000 per annum
23 Nov 2016
21 Dec 2016
Manpower UK
Job Type
Fulfilment Agent

Location: Warrington
Hours of work: 40 hours between 08:00 - 20:00 Mon - Fri 08:00 - 17:30 Sat 09:00 - 17:30 Sun (On shift rota, 1 weekend in 7 and 1 week of working until 20:00 Start Date: ASAP
Salary: £18,000.00 per annum

This is an excellent opportunity for candidates looking to join our team with a national leading talk services and Telecommunication Company in Warrington, working with the Fulfilment team as a Fulfilment Agent. This role would suit someone with strong organisational and administrative skills, and a background or previous experience in a fulfilment related environment.

Key Responsibilities and Daily Tasks:

*To provide an effective, efficient and professional Fulfilment service for our customers (Direct, Reseller, Partner & Internal) with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout.
*To manage order exceptions and to work with our suppliers and internal stake holders.
*To champion the continuous improvement of services and processes within Fulfilment, keeping the customer at the heart of everything we do.
*Taking incoming phone calls from our partners - answering queries on open orders and passing to the right resolver (Internal and external)
*Managing Delayed orders - Interpreting Openreach notes, escalating where required and communicating order progression to our partners.
*Managing ticket based inbound contact - investigating orders to identifier the correct resolver and escalating to resolvers where required.

Required skills or experience:

*Knowledge of telecom/fulfilment processes.
*Excellent PC Skills.
*Excellent communication and verbal skills.
*Experience of delivering high quality Customer Service.

Desirable Skills:

*Microsoft office skills.
*Knowledge of DISE/Salesforce/SI/EMP portal.
*Contact centre experience.
*Problem solving/continuous improvement.

If you are interested in the role and believe you meet the criteria, please apply below.