Flemish speaking people - ASAP

Location
Dublin
Salary
EUR22500 per annum
Posted
24 Nov 2016
Closes
22 Dec 2016
Ref
FFJJJ
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
ALL the info below:

Working Hours: 40 hours per week Monday - Friday. No Weekend Work

Location: 20 min walk from O'Connell Bridge

Interview Process: 2 rounds of Interviews- which can be completed via Webcam if you are located outside of Ireland

Salary and Benefits: €22, 500 + Performance Bonus (up to €4,000) + Excellent Benefits Package.

Full paid training will be provided for this role with long term career progression available.

Company Information:
My client is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

My client is about to embark on a project with one of their clients - an instantly recognisable, global iconic brand - to open up a multilingual Customer Support and Content Review Centre.

What is the role of the Flemish Customer Support Agent?

*Assist customers over the phone
*Process and raise required requests/transactions and make sound decisions related to customer requirements.
*Follow all compliance and security measures relating to client data.
*Take action on process transactions and handle the same with proper research.
*Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
*Adhere to process norms and structure.

Ideal Candidate:

We are looking for bilingual candidates, graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

However fresh graduates will also be considered.
Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.

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