Client Support Advisor/Assistant

Recruiter
Undisclosed Company
Location
Slough, Berkshire
Salary
£18000 per annum + Customer Retention Bonus
Posted
24 Nov 2016
Closes
01 Dec 2016
Ref
MA0178
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Client Support Advisor/Assistant

Working for one of the UK's leading independent energy distributor, we are looking for someone to support the retail sales team, assisting with a portfolio of customers, maximising business opportunities and ensuring the retention of business.

We are looking for someone who can commit to:-

Promoting the very highest standard of customer relations and courtesy by all colleagues, in accordance with the "Customer Care" programme
Ensuring that the customer requirements are met in a courteous and professional manner at all times.

Helping ensure all existing business in the portfolio is within budgetary compliance as directed.

Ensuring costs are maintained in line with the budget and report on any anomalies across your portfolio / sites.

Preparation of offers and to control costs to ensure that budget requirements are fulfilled.

An awareness of and understanding of the departmental and business targets; and the role that you play in their delivery.


The successful person to this role will be able to demonstrate the following skills and experience;

* Experience of a similar customer service or client support role
* Excellent telephone manner for all internal and external customers
* Ability to provide excellent customer service and administration support
* Commercial acumen
* Performance driven and results focused
* IT skills (Word, Excel, Office)
* Ability to help support the Retail client and customer base

Please call Jonathan Mason on 07515325364 to apply or for more information