Collections Advisor

Undisclosed Company
Milton Keynes, Buckinghamshire
£8.17 - £8.65 per hour
24 Nov 2016
08 Dec 2016
Manpower UK
Job Type
We are currently recruiting a Collections Advisor for this well-known Financial Services Company. Due to continued business success, we are looking to recruit for a Collections Advisor, who will be based at their office in Caldecotte, Milton Keynes and join part of a friendly and very productive team.

As a Collections Team Member you will be responsible for contacting customers who have fallen into arrears with their credit card payments. You will be able to assess their current financial situation through asking probing questions and building rapport.

Key Responsibilities of the Collections Advisor:
* To work through a queue of collections cases which will involve every stage of arrears from initial default to pre-litigation
* To make outbound and receive inbound calls from clients unable or unwilling to maintain payments
* Working within agreed SLAs and to challenging targets
* Working within all company guidelines and with 100% adherence to FSA guidelines

Paying between £8.17 & £8.65 DOE
40 hours per week, 5 shifts per week, Monday - Sunday, between 8am - 9pm

ideally, you'll be required to have experience within customer service. However what's more important is that you're passionate about delivering exceptional customer service, have excellent listening, team work, and communication skills, can work to targets and goals, and have first-rate attention to detail.

Are you available immediately if so please apply today. We are recruiting on a very large scale so please refer your friends and family too!