HR Online Advisor

3 days left

Undisclosed Company
£11.79 per hour
24 Nov 2016
08 Dec 2016
Manpower UK
Job Type
Role Purpose:

To provide an invaluable HR Service that delivers high quality HR advice and an outstanding customer experience across all lines of Business. The role will provide first contact resolution where possible and provide clear and effective guidance to line managers and employees on all company policies, processes and tools. The role will also drive a continuous improvement culture and strive to look at ways to be better.

Key Responsibilities:

*To provide clear and high quality HR advice to line managers and employees on company policies, processes and tools via phone, email and LiveChat.
*To consistently deliver a brilliant customer experience in terms of care, knowledge and first contact resolution.
*Proactively own customer queries through to resolution ensuring key performance indicators and service levels are achieved.
*Strive for efficiency and continuously identify improvement opportunities to enhance the customer experience.
*Act as a role model for the company values; Personal, Simple and Brilliant and ensure these values are demonstrated in your day-to-day role.

Skills & Experience:

*Quickly builds rapport, asks questions and listens to the customer to identify their true needs.
*A customer focused attitude with experience of handling a high volume of queries.
*Experience of working in a fast paced customer service environment.
*Experience of acting as a first point of contact for managers and employees.
*Able to use own initiative to provide solutions to problems.
*HR experience

Skills & Behaviours:

*Excellent customer service skills
*Personal resilience and self-reliance
*Professional telephone manner
*Team player
*Work with a positive attitude

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