Desk Top Services Engineer

3 days left

Undisclosed Company
Newcastle upon Tyne, Tyne and Wear
£22000 per annum
24 Nov 2016
08 Dec 2016
Job Type
We have an exciting opportunity to recruit a 2nd Line Desk Top Services Engineer for our Client based in Newcastle.

The successful candidate will be responsible for delivering ongoing support to the desktop infrastructure, therefore strong technical and customer service skills are required.

Key Responsibilities:
- Interacting with the customer to troubleshoot and resolve issues via phone and email
- Management of an individual queue of cases to meet team wide SLAs
- Adhere to incident management procedures under ITIL processes.
- To investigate, diagnose and resolve potential issues that affect the availability of the Desktop Support service.
- Producing documentation, work procedures and processes for supporting the working environment.
- Act as a point of contact within the team for other support teams and the end user.

Essential Skills:
- Good technical knowledge of the following:
- Windows XP
- Windows 7
- Remote profile issues.
- Microsoft Windows 2003
- Printing hardware/ software
- Office 2003
- Good troubleshooting skills.

Desirable Skills:
- Experience / knowledge of incident management systems such as HPSM9.
- Experience / knowledge of remote control software i.e. RDP, ITCM and MSRA
- Experience / knowledge of virtualised applications.
- ITIL Foundation

Personal Skills:
- Strong team player
- Have the ability to work under pressure within demanding timeframes
- Attention to detail

Due to the business needs of this role SC security clearance is an essential requirement. If applicants do not currently have SC clearance they must have photographic ID in the form of a passport or driving license, that is in date and reflects the applicants current address.

Apply for Desk Top Services Engineer

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More jobs like this