Customer Consultant role in Dublin. Join the Swedish team!

24 Nov 2016
22 Dec 2016
Gisele Graciutti
Job Type
Our client is a global technology company that provides shipping & mailing solutions, data management software and location intelligent offering, powering billions of physical and digital transactions in the connected and borderless world of commerce.

As a Customer Consultant, your primary objective is to resolve any high level complaints or
issues that have been escalated and make recommendations for the improvement of business
procedures and processes.

Main responsibilities:

* Constantly strive for customer satisfaction, quality targets and service levels. Deal with high
level customer complaints or issues and those requiring escalation.
* Manage the resolution / negotiation of customer issues to minimize cancellations, maximize
customer retention and increase revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction


* People who thrive on making the customer, central to everything they do - ensuring a best
in class customer service
* Excellent communication skills, both written and verbal, and a high level of numeracy
* PC literate in Microsoft applications
* Strong inter-personal skills
* Proven objection handling and decision making skills
* A genuine customer focus and desire to work with people
* Demonstrable investigation, analytical and customer resolution experience
* Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English
is required for this role.
* Knowledge of reconciliation, billing, dealing with accounting issues desirable

Competitive Salary + excellent benefits and relocation package offered!

To apply, send me your most updated CV at

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