Customer Consultant role in Dublin. Join the Danish team!

Location
Dublin
Salary
Negotiable
Posted
24 Nov 2016
Closes
22 Dec 2016
Ref
pbdkcs
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is a global technology company that provides shipping & mailing solutions, data management software and location intelligent offering, powering billions of physical and digital transactions in the connected and borderless world of commerce.


As a Customer Consultant, your primary objective is to resolve any high level complaints or
issues that have been escalated and make recommendations for the improvement of business
procedures and processes.



Main responsibilities:

* Constantly strive for customer satisfaction, quality targets and service levels. Deal with high
level customer complaints or issues and those requiring escalation.
* Manage the resolution / negotiation of customer issues to minimize cancellations, maximize
customer retention and increase revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction


Qualifications:

* People who thrive on making the customer, central to everything they do - ensuring a best
in class customer service
* Excellent communication skills, both written and verbal, and a high level of numeracy
* PC literate in Microsoft applications
* Strong inter-personal skills
* Proven objection handling and decision making skills
* A genuine customer focus and desire to work with people
* Demonstrable investigation, analytical and customer resolution experience
* Fluency in Danish in addition to English
is required for this role.
* Knowledge of reconciliation, billing, dealing with accounting issues desirable


Competitive Salary + excellent benefits and relocation package offered!


Apply for Customer Consultant role in Dublin. Join the Danish team!

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