Team leader role in Digital Marketing Sector. Dublin based.

24 Nov 2016
22 Dec 2016
Gisele Graciutti
Job Type
Our client is looking for a Team Leader to lead a team of technical product support analysts for a global social media organization. This group focuses on working closely with internal teams and providing technical product support.

Ideal candidates will be comfortable understanding social media campaigns and triaging bugs and, have an appetite for research and gathering data insights and the ability to use that to resolve product support / technical issues. This position requires a high level of comfort working with cross functional partners, and a strong analytical & technical mindset. Successful team members have a passion for business success, strong attention to detail, analytical & technical problem-solving abilities, and keen eyes for operational inefficiencies.


*BA/BS degree or equivalent experience preferably in IT
*5+ years working in a customer service/technical product support environment
*A minimum of 2+ years' experience leading teams, managing a team of 10 - 15 direct reports
*Demonstrated capability in driving performance improvement and managing people
*Excellent communication skills - written and oral
*Demonstrates a proactive approach to team management
*Client focused and solutions oriented; Good problem solving and analytical skills
*Ability to comprehend and analyze client situations and use judgment to help analysts apply the most appropriate solution for the client
*Ability to collaborate and work effectively with cross functional and global teams
*Self-learner interested in both the how and the why
*Ability to educate customers on policy and product questions
*Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
*Decision making with ability to apply judgment to processes and situations

To apply send me your most updated CV at