Team Coordinator

1 day left

Recruiter
Undisclosed Company
Location
York, North Yorkshire
Salary
£18000 - £20000 per annum
Posted
25 Nov 2016
Closes
09 Dec 2016
Ref
YK0899
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Location: York
Salary: £18,000 - £20,000 (dependant on experience)
Full time/ Permanent

The purpose of the position is to deliver first rate customer service to all potential and existing customers and to ensure that all elements of the service are delivered to a high quality and on time.

To communicate with all customers, suppliers, managers and internal departments etc. in an effective and efficient manner to ensure the products and services requested by our customers are delivered at the highest standard.

To work as part of a team to deliver the service and to undertake any task required to fulfil Company, team and individual performance objectives.

To be successful in this role we are looking for people from a strong customer service background who will maintain strong product knowledge in order to manage customer enquiries. Assist in the development and enhancement of company practices and processes in regards to the handling of customer calls, by identifying areas and opportunities for improvements.Communicate ideas for improvement aimed at enhancing performance and efficiency at company, team and personal levels.

Some of your key duties will include:

- Communicating with customers and suppliers in an effective and efficient manner to ensure our products and services are delivered at the highest standard and delivery deadlines are met consistently.

- Build on-going relationships with customers and suppliers providing outstanding service to improve customer satisfaction and relationships.

- Providing reliable, timely and accurate information to customers/suppliers/colleagues in relation to variations.

- Ensure individual customer or group cancellations are fully communicated to relevant stakeholders in the business in an accurate and timely manner so that costs are minimised and company profits maximised.

- Accountable for the daily running of administrative operational functions within area of responsibility.

- Coordinating workloads of teams to ensure delivery of customer excellence to the required standards and KPI's.

- Provide direction and support to team members, motivating, coaching and supporting them to achieve team and individual objectives.

- Planning and organising rotas ensuring area of responsibility has the required level of staffing.

- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments and making full use of available structured learning opportunities.

- Maintain accurate and complete records relating to training, performance, competence and personal development plans for all team members (including individual T&C and HR files)

- Communicate ideas for improvement aimed at enhancing performance and efficiency at company, team and personal levels.

- Assist in the development and enhancement of company practices and processes in regards to the handling of customer calls, by identifying areas and opportunities for improvements.


About you:

- Proven experience of working in an environment that champion's customer excellence delivering to deadlines and targets.

- Proven supervisory skills/leading small teams.

- Able to demonstrate an engaging interest in travel and in particular the key unique selling points of our products and services.

- Experience of working in a busy telephone environment.

- Excellent IT skills, including keyboard skills and Microsoft packages Windows / Office / Outlook / Explorer.

- Excellent communication and interpersonal skills, Good time management skills, with the proven ability to prioritise and be incredibly organised.

- Able to work under pressure to meet deadlines with meticulous attention to detail.

for further information on this job in the beautiful city of York apply online and a member of our team will be in touch to discuss the application process and answer any questions you may have.

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