Mitel Experienced 1st Line Field and Remote Engineer

5 days left

Caldicot, Monmouthshire
car, pension, healthcare
25 Nov 2016
09 Dec 2016
Manpower UK
Job Type
We are seeking a Mitel experienced Engineer to provide 1st Line Support in the within the South West and Southern Wales regions out in the field and remotely based by telephone. The support provided will be for Mitel and 3rd party products to our direct client base, indirect client base and support a Mitel network of channels.

Essential Job Requirements

· Mitel portfolio experience
· Previous experience in a telecommunications field engineering role
· Strong IT skills
· Practical experience of fault finding techniques
· Full UK driving licence
· Have excellent communication skills especially via the telephone and email
· Flexibility for travel anywhere in the UK
· Good organisational skills
· Participate in a call-out rota, shift pattern and perform out-of-hours work when requested
· Demonstrate the ability to see issues from the client's perspective. Address customers' enquiries, requests, complaints and recommendations, and keep the customer informed and updated.
· Demonstrate enthusiasm for continuous improvement
· Track record of working towards Service Delivery Management Key Performance Indicators and contributing to achieving agreed business targets
· Due to the requirements of our customers, the job holder will be required to undergo security clearance.

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