Supply & Customer Service Administrator

Undisclosed Company
Uxbridge, Middlesex
£11.79 - £12.82 per hour + temp to perm
25 Nov 2016
09 Dec 2016
Manpower UK
Job Type
My Client based in Uxbridge is looking for Supply & Customer Service Administrator to join their busy team.

Duties in this area include (but are not limited to) the following:

- Deal quickly and efficiently with customer enquiries or complaints by phone, post or e-mail whilst ensuring that all contact is documented and recorded.
- Ensure that all customer complaints are followed up to ensure a satisfactory outcome.
- Prepare pricing and sales proposals in conjunction with Sales and Marketing.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Ensure order validation, compliance and approval before Order Entry.
- Oversee back orders and credit stops ensuring order continuity.
- Creation of Bills of Material in conjunction with the OFC.
- Create job packs for the OFC and closing these off once the order has been completed.
- Manage works orders processing in conjunction with the OFC.
- Manage local back order and open order schedules.
- Manage the customer's experience, ensuring the customer is regularly updated and informed regarding the status of their orders.
- Expedite customer orders, including keeping them informed of delays or early fulfilment.
- Proactively foresee possible delays or complications and plan strategies to avoid or minimise them.
- Develop and implement new systems, procedures or working practices to improve customer service efficiency,
- Ensure the accuracy of financial records for billing purposes.
- Maintain the RMA process dealing with all customer returns and logging faults on arrival and install to report monthly to the technical team.
- To support the achievement of team targets in relation to core SLA's in relation to productivity and quality.
- Liaise with internal departments including sales, sales support, finance and order fulfilment centre (OFC) to resolve all queries in a timely manner.
- Work closely with internal departments to consistently improve customer service and internal efficiency.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardisation and simplification of the Quality Management System.
- Accountable for the delivery of service levels for the team, productivity and service levels internally and externally.
- Logistics requirements for transport booking and delivery.
The associate will need to be flexible in their approach and be able to cover all aspects of the above work as and when required.

- Customer Service or Logistics/supply chain environments background.
- Excellent customer service care skills.
- Strong organisational and administrative skills.
- Ability to use IT Systems logically and work in a matrix environment.
- Good understanding of the order fulfilment process.
- Manufacturing environment would be deemed an advantage.
- Knowledge of Sage Line 500 would be advantageous.
- A second European language would be an advantage.

If you feel this role is right for you, please apply!