Dutch Technical support for new team in Dublin

Location
Dublin
Salary
EUR23000 per annum
Posted
26 Nov 2016
Closes
24 Dec 2016
Ref
VJJD
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Role Description:

This is a fantastic and challenging opportunity to work on a new Technical Support Service Desk. Supporting an exciting emerging global brand, you will be a member of the Technical customer support team with plenty of potential to develop your career.

As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities:

●Investigate, resolve and/ or escalate issues to Tier 2
●Provide first line support to customers for infrastructure and product related requests
●Provide support for order management and product pre-sales
●Working with internal systems you will document each call via a client ticket system

Requirements:

●Fluent in Dutch and English, both written and verbal essential
●Minimum of 6 months previous Tier1/Tier 2 call centre and/ or high volume retail customer service experience is essential
●You will have good Wireless Networking experience
●Understanding and interest in consumer based electronics
●Excellent verbal and written communications skills, you will also have excellent attention to detail
●Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
●Experience using WiFi enabled devices and products
●Strong problem solving/resolution skills
●Excellent listening, probing and de-escalation skills
●Able to learn quickly / be passionate about learning new concepts, technology and processes
Location: Dublin

Hours: 7am -7pm.
Shifts 7am to 3.30pm or 10.30am to 7pm.
Saturday & Sunday 9am to 5.30pm.
Days: 5 days out of 7. *1 weekend in 4.

3 Weeks training.
Salary: €23,000 base.
€24,500 after passing 6 month probation.
€26,000 after 12 months.

Great relocation Package and Assistance

Ready to relocate?


Apply now and talk to me!

Send your most up to date CV to juliana dot Barcelos at manpower dot ie

About us:

Manpower is part of ManpowerGroup - the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,100 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today

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