Dutch Technical Support role in Dublin.

Location
Dublin
Salary
Negotiable
Posted
26 Nov 2016
Closes
24 Dec 2016
Ref
vpnlts
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Join the new team in an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands.

This is a fantastic and challenging opportunity to work on a new Technical Support
Service Desk. Supporting an exciting emerging global brand, you will be a member of the
Technical customer support team with plenty of potential to develop your career.


Requirements:

● Fluent in Dutch and English, both written and verbal essential
● You will have good Wireless Networking experience
● Understanding and interest in consumer based electronics
● Excellent verbal and written communications skills, you will also have excellent
attention to detail
● Proven resolution, logical troubleshooting, customer service and customer
satisfaction skills
● Experience using WiFi enabled devices and products
● Strong problem solving/resolution skills
● Excellent listening, probing and de-escalation skills
● Able to learn quickly / be passionate about learning new concepts, technology
and processes


Responsibilities:

● Provide first line support to customers for infrastructure and product related
requests
● Provide support for order management and product pre-sales
● Contribute to creating and updating a support knowledge base, you will have a
passion for learning and knowledge share
● Maintain and support quality and statistical standards at all times.
● Working as part of a team, you will work to both individual and group targets.
● Provide excellent customer technical support, you will strive for first call resolution
with each case
● Have the ability to handle multiple tasks & prioritise on an on-going basis.


Competitive Salary + Excellent benefits package offered


To apply, send me your most update CV at Gisele.Graciutti@manpower.ie