New German Tech Support Team in Dublin. Career progression!

Location
Dublin
Salary
Negotiable
Posted
26 Nov 2016
Closes
24 Dec 2016
Ref
vpdets
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client start their business with 6 people above a pub in Ireland. The company is now 1700 strong and growing fast. Its vision holds in Delivering Beautiful Customer Experience to companies who are changing the world. This vision is powered by human connection and our client is bringing it back to the call centre one contact at a time.

Starting new teams in the heart of Dublin, this can be the opportunity you are looking for to develop your career with a Multinational growing company.


The role: Supporting an exciting emerging global brand, you will be a member of the
Technical customer support team with plenty of potential to develop your career.


Responsibilities:

● Provide first line support to customers for infrastructure and product related
requests
● Provide support for order management and product pre-sales
● Contribute to creating and updating a support knowledge base, you will have a
passion for learning and knowledge share
● Maintain and support quality and statistical standards at all times.
● Working as part of a team, you will work to both individual and group targets.
● Provide excellent customer technical support, you will strive for first call resolution
with each case
● Have the ability to handle multiple tasks & prioritise on an on-going basis.


Requirements:

● Fluent in German and English, both written and verbal essential
● Excellent verbal and written communications skills, you will also have excellent
attention to detail
● Proven resolution, logical troubleshooting, customer service and customer
satisfaction skills
● Experience using WiFi enabled devices and products
● Able to learn quickly / be passionate about learning new concepts, technology
and processes
● You will have good Wireless Networking experience
● Understanding and interest in consumer based electronics


Competitive Salary + Excellent benefits + Career development


Interested?
Apply now sending me your CV at Gisele.Graciutti@manpower.ie and I will contact you immediately to provide your more details!

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