Customer Service Advisor (Full time 35hrs)

Location
Southend-On-Sea, Essex
Salary
£8.93 per hour
Posted
28 Nov 2016
Closes
05 Dec 2016
Ref
FG4950
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Our client, one of the largest banks in the UK are currently looking to recruit some first class Customer Service advisors.
The banks vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.
As part of the collections team here at Southend, you will manage telephone calls from our customers handling queries that relate to current bank accounts and loan agreements.
You will play an integral part in supporting Customers who may need assistance in managing their finances. Most of all, you'll ensure that the primary objective of each call is that customer receives both the best possible advice and an excellent experience.
If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your great communication skills with the ability to demonstrate empathy we would be interested in hearing from you.
Ideally, you already have some solid Customer Service experience within any industry. Good IT skills and a clear and concise telephone voice are essential for this role. Previous debt management knowledge would be advantageous.
This position is a temporary role, however this particular role is for at least 12 months, therefore not suitable if you are looking for very short term work
My client offers a fantastic training programme (8 weeks) and ongoing support and development
You'll be required to work on a rotational shift pattern between 8 a.m. and 8 p.m. Monday to Friday and Saturdays between 8 a.m and 5 p.m (but usually only for 4 hours) Total hours are 35 hours a week, any overtime is paid at an enhanced rate.

Please send your CV in the first instance via the apply now option.

Due to the large number of responses we receive, if you do not hear from us within 7 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.