In Store Support Representative

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£24000 - £25000 per annum + Van,Laptop,Mobile
Posted
29 Nov 2016
Closes
13 Dec 2016
Ref
PPG1
Contact
Manpower UK
Sector
Retail
Job Type
Permanent
Hours
Full-time
FUNDAMENTAL PURPOSE:

To provide comprehensive store support a number of retail outlets across UK and Ireland. The key focus is to maximise sales by ensuring our products and support material has the best possible locations in store. Training store colleagues is a fundamental part of this role enabling them to best advice and sell products. The in-store duties also include ensuring optimal stock and service levels are maintained at all times and that all stock is presented and displayed within the retail outlets in the best possible manner.

PRINCIPAL ACCOUNTABILITIES:

*To visit all nominated retailer accounts within the area to ensure all products are presented to their best effect and negotiate additional off-site displays to maximise individual store sales. Report and confirm completion of these tasks in the store log after each call.
*To carry out merchandising activities on a daily and weekly basis as required to ensure all service levels are maintained. This includes cleaning and tidying displays, replenishing PPS and completing equipment checks
*Working with the store colleagues to monitor and maintain good stock levels by making recommendations on the required adjustment to minimum and maximum stock levels in stores. Investigate all out of stocks as necessary, to ensure these are minimised.
*Re-stock fixtures from recent deliveries as required
*As a primary representative develop and maintain close professional relationships with store management and departmental personnel, to maximise sales and develop the business. This relationship should be developed so that you are considered part of the store team.
*Complete regular training with store staff to improve knowledge of our products to enable them to better advise their customers with a view to increasing sales.
*Be seen as the expert in retail tinting by your stores. This includes advising on best practices, ensure all daily and weekly tinting machine maintenance is completed and that good levels of colourant stock are maintained
*You should have excellent technical product knowledge to enable you to confidently advise customers on the best choice of paint products for their projects.
*To provide and maintain good in-store stock levels of point of sale materials as appropriate to maximise exposure and sales. This includes negotiating with the store to secure the best possible location for point of sale.
*To implement retailer range reviews on schedule in accordance with management instructions and regularly monitor all store fixtures to ensure compliance with customer in store standards.
*Develop an in depth understanding of both and retailer systems and procedures to ensure the timely and professional resolution of all store level issues and enquiries.
*To liaise with Technical Advisory department to resolve outstanding customer complaints and assist with product uplifts as necessary to ensure a speedy conclusion of issues
*To manage the in store program of events in your stores. This includes running in store demonstrations as well as providing additional customer services to support the store during busy periods. This may include assisting with market research and special merchandising projects to further develop the business.
*To be actively aware of and report to the National Account Manager, using the appropriate reports, all competitor activity, new products and promotions to ensure a full understanding of the market place.
*Use your local knowledge to help the store maximise the sales of products relevant to your specific region. E.g. Capture increase sales of masonry paint seen in coastal regions``
*Develop store knowledge to enable to be able to advice customers of locations of alternative products in stores. Need to deliver excellent customer service even if not directly selling a product
*Complete monthly 1 to 1 meetings with your line manager and complete all necessary training requirements.
*Attend national meetings at the Birstall head office site when required as well as attending all regional meetings

REQUIRES:
(Functional/technical skills, knowledge & qualifications)

*Product knowledge of paint desirable
*Efficient planning and display skills to display products to the best effect, highlighting promotional offers where appropriate
*An approachable personality with excellent communication, organisational and interpersonal skills
*Must be self-motivated and able to effectively priorities workload
*Basic DIY knowledge
*Proficient in Microsoft excel and word and using email
*Full, clean driving licence
*Flexibility around working hours and travel essential, including some late evening and weekend working, and overnight stays when required
*To participate in training and development as required
*Attendance and support at Sales meetings, Trade Shows and any other Commercial events as required

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