Fraud Agent - Edinburgh

7 days left

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£8.68 per hour
Posted
29 Nov 2016
Closes
13 Dec 2016
Ref
1234
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
We are currently seeking Fraud Agents in Edinburgh on a year-long/ongoing contract at £8.68 (working shifts, times and adjustable pay below), we are looking for friendly outgoing people who have good problem solving skills as well as great communication and Tech savvy abilities, having banking experience is desired but they are happy with people coming from a call centre backgrounds or various positions that would have transferable skills towards this role.

We would be looking for candidates to be able to start by 12/12/2016 and would need to available to attend an assessment day if possible tomorrow or Thursday, we would be looking to add one more day for recruiting but this has not been confirmed

Shifts will be Monday - Friday 9-5 during the first 2 weeks training, after this working patterns are fixed and you will have 2 days off in a row. Working hours will be between 6am and midnight. As we are a 24/7 Customer Contact Centre, your working hours would include Bank Holidays. Your shift is likely to include a Saturday or Sunday shift. Pay is £8.68 from 8am to 8pm then an extra 96p for hours from 8pm to 10pm and 6am to 8am, then an extra £2.41 from 10pm to 6am.

If successful, you will be joining one of our specialist telephony teams within Fraud & Chargeback Operations, where we pride ourselves on living the bank's values:
*Serving Customers
*Doing the Right Thing
*Working Together
*Thinking Long Term

All of this starts with having the right people on our team. People who share our belief that the customer is at the heart of everything we do, are committed to go above and beyond what's expected and who let their enthusiasm shine through every day. People who are always professional in their work, are empowered to do everything that they can to help customers and ensure that customers benefit from this approach.

Requirements of the role:
*Excellent customer service skills and a drive to deliver excellent service on every call.
*Excellent communication skills, with the ability to engage the customer and be confident in supporting the customer in potentially distressing circumstances.
*Organisational and time keeping skills with the ability to work well as part of a team.
*Good computer skills and the ability to operate effectively between several systems simultaneously.
*An ability to identify and take ownership of customer complaints, providing a fair outcome to restore the customer's trust and ensuring that complaints are dealt with by the appropriate experts.
*The ability to follow correct procedures to comply with internal and external testing and quality monitoring.

For more information on this role please get in contact using the details below

Kind Regards,
Vienna Brooks
01895 205 493
Vienna . brooks @ manpower . co .uk

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