Out of Hours Service Desk Agent

Undisclosed Company
County Durham, Peterlee
£14040 - £14500 per annum + Shift Allowance
29 Nov 2016
08 Dec 2016
Job Type
We have an exciting opportunity to recruit a Service Desk Agent based on our Out of Hours Team for our Client based in Peterlee.
The successful candidate will be responsible for providing 1st Line Support through various methods including telephone and email.

Key Responsibilities:
- Provide a customer sensitive, fault resolution and advice service on behalf of our Client
- Ensure maximum availability, performance and utilization of information systems
- Deliver 1st Line Support via the IT Service Desk, receiving incidents and service requests from various routes including telephone and e-mail
- Offer advice to end users and customers on all areas of IT and troubleshooting
- Ensure desk standards are met
- Implement and improve processes and procedures within the team allowing strong service focused deliverables

Essential Skills:
- Previous experience in a customer service role with a good understanding of the IT industry
- Ability to communicate effectively to a wide range of customers at all levels
- This role involves working in a 3 week shift rotation and due to unsociable hours attracts a generous shift allowance

Desirable Skills:
- Any ICT qualifications

Due to the business needs of this role SC security clearance is an essential requirement. If applicants do not currently have SC clearance they must have photographic ID in the form of a passport or driving license, that is in date and reflects the applicant's current address.

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