Essentials of Electronic Communication

Overview/Description

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.

Target Audience

Individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who want to maximize business opportunities and strengthen their organization as a whole.

Expected Duration

1.5 hours

Lesson objectives

E-mail Fundamentals

Defining Project Management:

• identify benefits of learning the fundamentals of e-mail.
• identify ways that e-mail has improved communication.
• identify how e-mail has made a difference in the workplace.

Writing Effective E-mail:

• recognize the benefits of writing effective e-mail.
• identify the rules of e-mail etiquette.
• recognize the rules for proper form and style in an e-mail.
• apply the rules for proper style and form for e-mail for a given scenario.
• identify the points to consider when using form letters in e-mail.

Protecting Your E-mail :

• recognize the benefits of defensive e-mail practices.
• identify methods used in protecting against e-mail viruses.
• identify methods of safeguarding e-mail privacy.
• recognize three truths that apply to e-mail law.
• identify important rules for backing up e-mail files.