Welcome to British Airways Contact Centres

We're one of the world's leading global premium airlines, the largest international carrier for the UK, and the
number 1 super brand in both 2014 and 2015.

How have we made that happen? By making a promise to our customers: To Fly. To Serve.

This promise defines everything we do. It means putting customers at the heart of our business. It means delivering unrivalled flying know-how. And it means a personalised and thoughtful service experience. That's why almost 40 million customers come to British Airways every year, travelling to over 180 destinations in more than 70 different countries around the world.

Key to making this happen is the thousands of people who power our contact centres around the world. Our global network of contact centres including Manchester and Newcastle, make sure that customers from all four corners of the world receive first-class service throughout their journey with us.

And this is your chance to join them.