About you
Careers at British Airways aren't just about being in the air. We recruit tens of thousands of people in all kinds of different roles, both in the air and on the ground, offering endless possibilities for you to explore.
Contact centre job opportunities
Connecting with customers from all walks of life, and all corners of the earth, you'll be the voice of British Airways for customers worldwide. Whether you're answering queries, changing bookings, or providing an answer that helps a customer reach their destination - you'll provide the highest quality of guidance and advice, putting customer satisfaction first from day one.
We're proud that our contact centre teams:
- Always take ownership
- Put customers at the heart of all they do
- Are determined to succeed
- Are willing to solve problems if they arise
- Thrive on achieving and exceeding targets
- Love a good challenge
- Have passion that always shines through
- Work best as part of a team.
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