Who we’re looking for

By aspiring to be the very best, and with customers at the forefront of your mind, you'll have plenty of opportunity to make a difference at British Airways.

You'll care for our customers and their belongings. You'll provide experiences that set us apart from the competition. And you'll ensure that every aspect of our customers' or freight journey is looked after, helping us to strengthen our relationships with customers.

You'll do these things by:

  • Having a positive team-focused attitude: providing the best service possible
  • Being flexible: adapting to change and innovation. Whether you're responding to changing weather conditions or delayed services, you'll put customers' interest first
  • Being enthusiastic: creating great experiences for our customers and your colleagues alike
  • Understanding of the importance of safety and compliance within the aviation industry
  • Being able to work shifts covering 24 hours a day, 365 days a year.

Uniform standards
You represent our high standards whenever and wherever you wear our uniform. You must always look the part. You'll be fully trained to ensure you always meet high uniform standards in all public places, when travelling to and from work, and in all British Airways' premises and buildings.

Tattoo policy
Our uniform standards state that tattoos or body piercing must never be visible on your body or seen through uniform clothing (apart from a single ear piercing). Covering visible tattoos with make-up, plasters or jewellery is not permitted. You will be asked to provide details about any tattoos you have if you reach the Telephone Interview stage. We check all candidates for any visible tattoos at our Assessment Centres.

Driving standards
Working for British Airways as a Ground Operations Agent or Cargo Handling Agent can involve driving heavy vehicles and maintaining the highest standards of safety. Find out more about our driving standards here.

Find out more about our different airport operations roles.


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