Introduction and welcome

Want to help us make a difference for millions of people?

Ruth Owen [square]
Ruth Owen - Director General, Customer Services

I'm delighted you're considering a role in our Customer Services Group, at a time when we're transforming our services and finding new and easier ways to help our customers.

We are the UK's biggest customer services organisation, playing a vital role in ensuring that money is available to fund the UK's public services and help families and individuals with targeted financial support. In doing so, we reach almost every single adult and business in the UK.

Customers are increasingly at the heart of everything HMRC does, and our people are passionate about helping the honest majority to get their tax right and actively pursuing the dishonest minority who cheat the system.

Things are changing fast in the way we do business - increasingly our customers want to engage with us online and we are opening up more online services and new channels (such as social media) through which we can support them. You will be engaged in working across multiple contact channels as we grow this way of working.

You'll play a central role in this, helping our customers when they need support and bringing in the money that pays for essential public services such as schools and hospitals.

If you want a fast-paced and rewarding role, apply now and join our team.

Ruth Owen
Director General, Customer Services

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