Overview of the role

We are recruiting for a high volume of anticipated posts for Decision Makers within our Asylum Operations teams in our Croydon location.


Asylum Operations Decision Maker - Role overview

Following a claimant's arrival in the UK, their case is assigned to a Decision Maker. Some of the key responsibilities in these roles include:

  • Conducting asylum interviews to exacting standards: ensuring that all information necessary to make an appropriate decision is obtained within a decision making framework;
  • Producing asylum decisions whilst demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable adults and children;
  • Developing specialist knowledge of legislation and policy, keep up-to-date with guidance and case law and seeking advice, guidance and escalating to senior colleagues or specialist caseworkers;
  • Working positively with internal, corporate partners and stakeholders;
  • Updating systems accurately and within the agreed timeframes, working to strict daily workloads.

The Key Competencies and Indicators for this post

The competencies below demonstrate the key behaviours, skills and experience required in this role. We have provided further information on what competencies are and how we use them to select the best applicants in the Candidate Information Pack.

Key Competencies and Indicators