"ManpowerGroup hopes you, your friends and family are remaining safe and well. We have all played our part during this health crisis. Our teams have worked tirelessly to adhere to new policies and support front-line workers where we can. We have a central taskforce committed to maintaining the latest UK government and NHS standards within our business and supporting our clients.

By adhering to government guidelines we are keeping our colleagues and communities safe, as well as protecting loved ones. We have critical frontline workers within our business supporting the supply of vital logistics and social care contracts. We also have numerous teams who play key roles in the employment of tens of thousands across the UK. We are doing our very best to continue to offer ongoing support where it’s needed, translate the new government policies and fill specific roles which are currently in much-needed demand.

The COVID-19 situation has evolved at speed, and continues to develop day to day. We have created this page to help answer your questions. As a business we are also aware of our responsibility to the British workforce as the government guidance continues to be updated and we are monitoring local lockdown sites carefully. Our taskforce works closely with our global colleagues and taking learnings from around the world to ensure we are implementing the best possible solutions in response to the pandemic for our colleagues, candidates and clients."

Mark Cahill
Managing Director, ManpowerGroup UK

General information and useful links

As a business, we are monitoring the situation extremely closely and have created a UK based response team who feeds directly into the taskforces created by ManpowerGroup at both a regional and global level.

Please also continue to refer to the following websites for the latest information:

ManpowerGroup has also joined forces with other industry leaders to create an HR services alliance. Together, the industry – as the world’s largest private sector employer and labour market expert – endeavours to make a vital contribution to the process of preparing for the new normal, and get businesses and economies running again; while adhering to local government guidelines as we prepare our people to return safely back to work when the time comes.

You can see the full report here.

What is the company doing in response to the COVID-19 outbreak?

  • The safety, health and wellbeing of all our employees is a top priority. Our primary aim is to ensure that our employees remain fit and healthy. We have provided internal information for all our operational staff, and are operating a phased return to offices as they open across the country.
  • We have a Return to Work Taskforce and Champions for each of our locations to support on signage, PPE, social distancing and other health and safety practices when offices are able to open again.  
  • Should an outbreak occur, we have prepared contingency measures and protocols to ensure that client and candidate service is not impacted.
  • When government guidelines allow office re-opening, we are following all government guidelines and protocols to ensure our people return to the workplace safely. 

More information on Statutory Sick Pay (SSP)

SSP is now available not just for those who are either unable to work through illness but also those who need to self-isolate due to COVID-19 and is available from the first day of absence from work due to COVID-19. For COVID-19 related absence (self-isolation and/or sickness), NHS 111 online now provides an ‘Isolation note’ and this should be provided instead of the usual fit note using the relevant candidate normal absence reporting process. However, those who are returning from abroad and are asked to quarantine are not eligible for SSP. Any other non COVID-19 absence will require a relevant fit note in line with normal process.

What happens to our associates if our client closes their site or work ceases as a result of COVID-19?

We are committed to finding the best solution for our candidates/contractors in this situation and will discuss this with our clients. This could include working from home where possible or utilising the government’s job retention scheme, for furloughed workers (see below).

What is the government advising for those who are clinically vulnerable or clinically extremely vulnerable?

The government has identified certain groups of people as being clinically extremely vulnerable, please visit the government website Guidance on shielding and protecting people who are clinically extremely vulnerable on what is included in the vulnerable groups.

These groups are contacted when required by NHS to advise what they should do about staying at home or attending work. They have also been advised to be particularly stringent in following social distancing measures, including working from home. Where possible we will allow such employees to work from home, where necessary engaging with our clients to identify if this is feasible. If employees need support to work at home they can apply for Access to Work. Access to Work will provide support for the disability-related extra costs of working that are beyond standard reasonable adjustments an employer must provide.   If clinically extremely vulnerable employees are unable to work from home when directed to do so, they will be entitled to sick pay for the duration specified on any individual guidance they have received from NHS. We can also discuss other arrangements such as paid or unpaid leave.

If employees live with someone who is extremely clinically vulnerable and are not clinically extremely vulnerable themselves, they should continue to attend work if they are unable to work from home, in line with the wider rules set out in the national lockdown guidance.

More information on the Coronavirus Job Retention Scheme (furloughed workers)

The Job Retention Scheme enables us to designate employees or associates as ‘furloughed’ workers as an alternative to laying off employees or ending assignments.  The scheme is intended to reimburse employers for 80% of furloughed workers wage costs (up to £2,500 per month) until the end of October where their work has ceased as a result of COVID-19. Any furloughed employees or associates are not permitted to do any work for the company or client to whom they were assigned.

This scheme is not open to contractors. A separate scheme has been announced to support the self-employed who will be contacted by HMRC if they are eligible for a grant and directed to apply online.

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