"ManpowerGroup hopes you, your friends and family are remaining safe and well. We have all played our part during this health crisis. Our teams have worked tirelessly to adhere to new policies and support front-line workers where we can. We have a central taskforce committed to maintaining the latest UK government and NHS standards within our business and supporting our clients.

By adhering to government guidelines we are keeping our colleagues and communities safe, as well as protecting loved ones. We have critical frontline workers within our business supporting the supply of vital logistics and social care contracts. We also have numerous teams who play key roles in the employment of tens of thousands across the UK. We are doing our very best to continue to offer ongoing support where it’s needed, translate the new government policies and fill specific roles which are currently in much-needed demand.

The COVID-19 situation has evolved at speed, and continues to develop day to day. We have created this page to help answer your questions. As a business we are also aware of our responsibility to the British workforce as the government guidance continues to be updated and we are monitoring local lockdown sites carefully. Our taskforce works closely with our global colleagues and taking learnings from around the world, has prepared our employees to return to the workplace. We are operating a phased approach to returning to our physical locations, with more of our sites opening each week."

Mark Cahill
Managing Director, ManpowerGroup UK

General information and useful links

As a business, we are monitoring the situation extremely closely and have created a UK based response team who feeds directly into the taskforces created by ManpowerGroup at both a regional and global level.

Please also continue to refer to the following websites for the latest information:

ManpowerGroup has also joined forces with other industry leaders to create an HR services alliance. Together, the industry – as the world’s largest private sector employer and labour market expert – endeavours to make a vital contribution to the process of preparing for the new normal, and expedite getting people safely back to work and businesses and economies running again.

You can see the full report here.

What is the company doing in response to the COVID-19 outbreak?

  • The safety, health and wellbeing of all our employees is a top priority. Our primary aim is to ensure that our employees remain fit and healthy. We have provided internal information for all our operational staff, and are operating a phased return to offices as they open across the country.
  • We have a Return to Work Taskforce and Champions in each of our open locations to support on signage, PPE, social distancing and other health and safety practices. All our sites are open to candidates by appointment only and we are compliant with the government track and trace system.
  • Should an outbreak occur, we have prepared contingency measures and protocols to ensure that client and candidate service is not impacted.
  • We are following all government guidelines and protocols to ensure our people return to the workplace safely.

More information on Statutory Sick Pay (SSP)

SSP is now available not just for those who are either unable to work through illness but also those who need to self-isolate due to COVID-19 and is available from the first day of absence from work due to COVID-19. For COVID-19 related absence (self-isolation and/or sickness), NHS 111 online now provides an ‘Isolation note’ and this should be provided instead of the usual fit note using the relevant candidate normal absence reporting process. However, those who are returning from abroad and are asked to quarantine are not eligible for SSP. Any other non COVID-19 absence will require a relevant fit note in line with normal process.

What happens to our associates if our client closes their site or work ceases as a result of COVID-19?

We are committed to finding the best solution for our candidates/contractors in this situation and will discuss this with our clients. This could include working from home where possible or utilising the government’s job retention scheme, for furloughed workers (see below).

What is the government advising for those who are clinically vulnerable or clinically extremely vulnerable?

The government has identified certain groups of people as being clinically vulnerable: the over 70s, those with underlying health conditions (such that they need a flu jab each year on health grounds) and those who are pregnant.

These groups have been advised to be particularly stringent in following social distancing measures, including working from home. Where possible we will allow such employees to work from home, where necessary engaging with our clients to identify if this is feasible. Where this is not viable, clinically vulnerable people are permitted to still come to work as normal but may want to take additional precautions to avoid large gatherings and public transport peak times. If employees do not wish to come to work, they will not be entitled to sick pay unless they are self-isolating for other reasons (displaying symptoms or living with someone displaying symptoms) or have otherwise been signed off work with a fit note. We can discuss other arrangements such as unpaid leave or holiday.

Some individuals have also been identified as ‘clinically extremely vulnerable’ and were previously advised to self-isolate. This advice has now been relaxed although these individuals should still follow the latest guidance on following social distancing measures.

More information on the Coronavirus Job Retention Scheme (furloughed workers)

The Job Retention Scheme enables us to designate employees or associates as ‘furloughed’ workers as an alternative to laying off employees or ending assignments.  The scheme is intended to reimburse employers for 80% of furloughed workers wage costs (up to £2,500 per month) until the end of October where their work has ceased as a result of COVID-19. Any furloughed employees or associates are not permitted to do any work for the company or client to whom they were assigned.

This scheme is not open to contractors. A separate scheme has been announced to support the self-employed who will be contacted by HMRC if they are eligible for a grant and directed to apply online.

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