Remote Nordic Language Speaking Customer Service Representative (Maternity Cover)

Location: Working from Home, Laptop will be provided.
Department: Customer Service - Vision
Contract Options: 12 Month Agency Assignment

Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements.
Pay Rate: £12.87 per hour
Reports to: Customer Service Team Leader

Job Description

Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team.

This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements.

The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible.

Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work.

Key Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications effectively.
• Maintain SLA performance and contribute to EMEA KPI targets.
• Log and manage customer interactions accurately using CRM systems.
• Manage manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit and debit note processing and account amendments.
• Manage returns and recall processes in line with procedures.
• Build strong relationships with customers and internal stakeholders.
• Support commercial, sales, and marketing teams with customer insights and service delivery.
• Contribute to continuous improvement and business initiatives.

About You

You'll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You'll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.

Essential Skills & Experience:

• Experience in a customer service role (telephone-based preferred).
• Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well.
• Strong communication skills, both written and verbal.
• Customer-first mindset with a proactive approach to problem solving.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational, numerical, and administrative skills.
• Good IT skills and experience with data entry and CRM systems.
• Team-oriented with a positive, collaborative approach.

Desirable:

• Knowledge of SAP systems.
• Proficiency in Microsoft Office.
• Additional EMEA language skills.
• Experience or knowledge of the Eye Care Profession (ECP).

Why Join Us?

At Johnson & Johnson Vision, you'll be part of a global organisation committed to improving lives through innovation in eye health. You'll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.

Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally.

**Please note as part of screening, you will be required to undertake a written and vocal language assessment**

Interested?

If you're ready to work in a fully remote role, and have the required language skills and experience, we'd love to hear from you.

Please note:

• This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.