Customer Care Professional
(Part Time, Back Office)

Salary: £13.50 per hour
Location: Brighton, hybrid
Duration: Temporary, until 31.12.2025
Hours: 15 hours per week, Saturday to Monday, 5 hours per day

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower has a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The team are responsible for working new card applications to make sure they cover all requirements to protect Customers and the business on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with new cardmembers.

The Role

Deliver world-class customer service
Convert new account applications into New Card Accounts by assessing the applicant's suitability to become a customer of the business
Build strong collaborative partnerships within the business
Work compliantly to process anti money laundering and risk verifications on card applications
Build meaningful relationships with customers by offering custom solutions and to negotiate a positive outcome for the Customer and the Business
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for Customers
Update systems accurately and efficiently
Re-prioritize to adapt to the ever-changing environment

In your role you must be:

Highly fluent in English, with strong verbal and written communication skills, especially in a business context
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
Demonstrate personal excellence and integrity
Display a passion to serve by delivering outstanding service for Customers
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
Experience and knowledge of using basic Microsoft tools

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application.
Customer Care Professional
(Part Time, Back Office)

Salary: £13.50 per hour
Location: Brighton, hybrid
Duration: Temporary, until 31.12.2025
Hours: 15 hours per week, Saturday to Monday, 5 hours per day

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower has a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The team are responsible for working new card applications to make sure they cover all requirements to protect Customers and the business on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with new cardmembers.

The Role

Deliver world-class customer service
Convert new account applications into New Card Accounts by assessing the applicant's suitability to become a customer of the business
Build strong collaborative partnerships within the business
Work compliantly to process anti money laundering and risk verifications on card applications
Build meaningful relationships with customers by offering custom solutions and to negotiate a positive outcome for the Customer and the Business
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for Customers
Update systems accurately and efficiently
Re-prioritize to adapt to the ever-changing environment

In your role you must be:

Highly fluent in English, with strong verbal and written communication skills, especially in a business context
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
Demonstrate personal excellence and integrity
Display a passion to serve by delivering outstanding service for Customers
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
Experience and knowledge of using basic Microsoft tools

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application.

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