Deskside Support Engineer IV

Employer
Undisclosed Company
Location
Farnborough, Hampshire
Salary
Up to £29900 per annum
Closing date
20 Mar 2019

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer IV based on their customer site in Farnborough. This is a Full-time, Fixed Term Contract role until 11th February 2020, Monday to Friday, 9 - 17:30 to start ASAP. The role is paying £29,900 per annum

**** Please DO NOT apply if you do not have SC clearance****

Job description

  • Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
  • Analyses system needs, troubleshoots problems.
  • Provides user support, new hire system set ups and desktop/laptop software evaluations.
  • Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
  • Provide quick response and maximum uptime of users.
  • Understands customer goals; identifies consequences of various solutions.
  • Develops project installation and escalation plans.
  • Train users according to technical, release and security standards.
  • Good communication skills, able to articulate technical solutions using basic explanations.
  • Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

Skills Level/ Requirements for role

  • Must have SC clearance
  • Wide range of skills across a number of platforms or highly specialised in one.
  • Minimum of 2 open systems demonstrating in-depth technical knowledge.
  • Writes operational procedures.
  • Provides formal training to junior engineers.
  • Should have professional accreditation or equivalent practical experience.
  • ITIL foundations.
  • Demonstrates management capabilities.
  • May lead small team (10) in day to day tasks management.
  • Strong background Customer Relationship building

Technical responsibilities

  • Expert business level technical knowledge for onsite system level repair and support.
  • Complex firmware updates to a wide range of equipment.
  • Manage escalations.
  • Scope & plan upgrade/rollout projects.

Customer Contact

  • Participates in wider customer projects.

Presentation skills