Support Associate Engineer-German Speaking (copy)

Galway (County), Connacht (IE)
Closing date
31 May 2019

As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organisations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably 

As part of the SAP Customer Interaction Centre team, you would primarily be supporting customers via phone, email, chat and web form. You will assist in the prioritisation of customer’s technical cases by analysing the effect on their business from a commercial perspective. In the CIC, you will find yourself in a friendly learning environment where you can grow and develop your career by becoming involved in different tasks within the department. You will experience a stimulating environment that promotes team work and collaboration. Joining the Customer Interaction Centre will lay your foundations for a successful career in SAP in a fast-paced dynamic team lead by a management who recognise outstanding performance. Benefits include complimentary tea, coffee, lunch, on-site Costa Coffee. 

• You will provide high-quality customer interactions through the processing of inbound customer calls, emails, chats and webforms. 
• Analysing customer’s non-technical queries, researching possible solutions and providing easily understood guidance. 
• Evaluating from a commercial perspective how the customer’s technical issue affects their daily business processes through the gathering of comprehensive business impact information. 
• You will assist customers in navigating the SAP Support landscape and proactively look for opportunities to educate 
• You will collaborate with colleagues across local and global SAP teams, engaging with appropriate stakeholders to ensure customer cases are resolved efficiently and effectively. 
• Commitment to provide excellent customer service 
• Passionate and dedicated to being a strong team player 
• Strong time management, prioritization and multi-tasking capabilities; utilising available time efficiently to achieve effective and efficient results 
• Enjoys and thrives on performing multiple tasks and responsibilities at once 
• Flexible to work shifts, weekends and Bank Holidays 
 Graduate of an IT or Business related field 
 Fluency in English and German with excellent communication skills 

Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP. 

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  • SAP
  • Ireland

SAP is the world leader in enterprise applications in terms of software and software-related service revenue.

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.