Product Support Consultant - SAP

Employer
Manpower
Location
Dublin, Leinster (IE)
Salary
Competitive Salary + Free Lunch, Free access to Onsite gym
Closing date
31 May 2019

PURPOSE AND OBJECTIVES 

As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction. 

EXPECTATIONS AND TASKS 
• Among other responsibilities, you should expect to do many of the following: 
• Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters. 
• Report errors and identify possible resolution to development support 
• Provide consulting for customers on procedural issues and queries 
• Provide Mission Critical Support on weekend and evening shift as scheduled 
• Share knowledge within a global team 
• Create content for and maintain the technical knowledge databases 
• Create check tools and workarounds for customers’ issues 
• Write code corrections & workaround in ABAP/ JAVA 
• Create supportability and analysis tools for customer use 

EDUCATION 
• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline 

SKILLS AND COMPETENCIES 
Required: 
• Proficiency with operating systems (Unix or Microsoft Windows) 
• Knowledge of object orientated programming (ABAP, Java, SQL) 
• Reasonable knowledge of relational databases (Oracle, MS SQL or SAP® HANA) 
• Proficiency with PCs and desktop software 
• Excellent customer focus & English communication skills (oral and written) 
• Bias toward action and initiative 
• Problem solving and analytical skills 
• Systematic, communicative, and creative focus 
• Flexible approach to working in teams 
• Experience in HR functions such as Payroll an advantage 
• Advanced diagnostic and technical analysis skills 
• Knowledge of systems integration. 
• Excellent English communication skills (written and oral) 
• Excellent diagnostic and technical analysis skills 
• Ability to assess, plan and troubleshoot while collecting information about the customer issue 
• Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.) 
• Operating systems (Windows Server, Linux, AIX, etc.) 
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic 
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.) 
Preferred: 
• Experience in troubleshooting distributed systems, including installation, migration and networking 
• Knowledge of business and financial processes