Customer Service Associate - July

Morley, West Yorkshire
£18000 - £19000 per annum
Closing date
24 May 2019

Customer Service Representative - Full Time - July Start Date

Starting salary £18,000 rising to up to £19,000 after 12 months - plus a discretionary annual bonus subject to your performance.

Time for a new challenge? Ready to try something different? That's exactly what you'll get when you join our client as a Customer Service Representative in Morley (near Leeds).

Our Clients are the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too. It's a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you'll have all the support and opportunities you need to reach your full potential.

Whether you're answering a call from someone who has a question about their account, or reviewing the application of someone who'd like to sign up for one of our services - you'll deliver fantastic customer service that's helpful and understanding. It's as simple as that.

Don't worry if you're new to this type of work, that's not a problem at all. We'll give you full training and ongoing support, so you'll be fully equipped with everything you need to know right from day one.

You'll receive a starting salary of £18,000. You'll have the opportunity to increase your salary to up to £18,500 after 6 months, then up to £19,000 after 12 months through the development programme, ASPIRE. On top of this, there's a discretionary annual bonus of 7.5% of your salary. You'll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (we double match employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance, and a whole lot more. There is also an onsite canteen, free parking and a free bus service.

What kind of person are we looking for? In short, we're looking for a real people person. Naturally you'll be a great communicator and a great listener, but you'll also be passionate about delivering first class customer service and helping NewDay to achieve their aims of helping people be better with credit.

You'll work fixed shifts, 37.5 hours per week over 5 days, predominately between the hours of 13:00 - 21:00, with one weekend day as part of your shift pattern. Because of the nature of what we do, you'll also need to pass a credit and criminal record check.

Sounds like somewhere you'd like to work? We'd love to hear from you.

Contact Us
  • NewDay
  • United Kingdom

Work at NewDay and you’ll get a chance to fulfil your potential – and learn a lot along the way. You’ll have plenty of opportunities to be successful.

NewDay is a fast-growing business and one of the largest issuers of credit cards in the UK. We offer a fresh new alternative to financial services that is in touch with people and their real lives.

Our purpose is really simple: to help people be better with money because, when you are better with money, you become better off. To this end, we are developing the NewDay experience to deliver the products, services, tools and know-how to help people be better with money.

Our investment in the growth of our customer service centre is absolutely key for us to achieve our vision so we are creating lots of new opportunities at our centre in Morley, West Yorkshire. For current opportunities please apply below.