Product Support Representative-Spanish Speaking

Employer
SAP
Location
Galway
Salary
Negotiable
Closing date
19 Jun 2019
Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP.

As the global market leader for business software, SAP helps companies and organisations in more than 25 industries to run better.
Partner Service Delivery (PSD) is a global organisation primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Channel, Service, Software etc.).

EXPECTATIONS AND TASKS

You will play a key role in the PSD Services team, providing support to SAP partners. The role involves:
- Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
- Answering direct queries (via phone and email) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
- Providing accurate and timely responses to all partner queries
- Preparing and distributing reporting information within SAP
- Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners' overall experience with SAP.
- Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners
-The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.


EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

- University Degree/Student in Business/IT preferable
- Fluent English and Spanish is essential
- Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
- Creative thinking, willingness and ability to quickly learn new concepts and technologies
- A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
- Ability/openness to work well in a multicultural and multinational environment
- Able to work independently and take ownership of assigned tasks
- Highly self-motivated and performance orientated
- Experienced IT User - Outlook, Excel, Word, PowerPoint
- Proven experience in improving efficiency on processes;
- Proven track record of positive communication with project stakeholders;
- Experience gained in the IT/Software sector is an advantage.
Contact Us
  • SAP
  • Ireland

SAP is the world leader in enterprise applications in terms of software and software-related service revenue.

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.