Starting salary £18,500 rising to up to £20,000 after 12 months – plus a discretionary annual bonus subject to your performance.
Time for a new challenge? Ready to try something different? That’s exactly what you’ll get when you join the NewDay team as a Customer Service Associate in our Underwriting team in Morley (near Leeds).
If you've not heard of NewDay before, we're the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards and own brand loans too. It’s a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you'll have all the support and opportunities you need to reach your full potential.
Haven’t worked in Underwriting before? We’ll fill you in… Sitting within Customer Services, our Underwriting team make decisions on credit card applications where an automated accept or decline decision isn’t possible for example where the information captured appears different to the information held by the credit bureau.
You’ll need to question these details and correct these on the customers application if necessary in addition to following NewDay’s internal policies to make a decision on the application. Don’t worry if you’re new to this type of work, that’s not a problem at all. We’ll give you full training and ongoing support, so you’ll be fully equipped with everything you need to know right from day one.
You’ll receive a starting salary of £18,500. You’ll have the opportunity to increase your salary to up to £19,000 after 6 months, then up to £20,000 after 12 months through our development programme, ASPIRE. On top of this, there’s a discretionary annual bonus of 7.5% of your salary. You’ll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (we double match employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance, and a whole lot more. We also have an onsite canteen, free parking and a free bus service.
What to expect
Referrals come through to our Underwriting team from either a customer who has applied online from the comfort of their home and you would be required to work the referral from an online queue. If a customer has applied when visiting one of our retailers such as Debenhams you will resolve the referral over the telephone when the store call through with this. You’ll ensure that information is accurately captured so that you provide the right decision for the customer, whilst treating them fairly and providing world class customer service that’s helpful and understanding. Mostly, you will be answering inbound calls, however you may be required to call a customer to validate information if they have applied for the account online.
We'll give you plenty of training as soon as you join us, so you won't be thrown in at the deep end, and you’ll receive ongoing support.
Starting 2nd September, you will need to commit to Monday to Friday, 09.00 to 17.00 for 3 weeks training then you’ll work fixed shifts, 37.5 hours per week over 5 days between the hours of 08:00 - 22:00 with one weekend day as part of your shift pattern.
What you’ll need
You’ll need to have a few key skills to succeed in this role. Naturally, you’ll be a great communicator and you’ll also be passionate about delivering first class customer service and helping NewDay to achieve their aims of helping people be better with credit.
We’re looking for candidates with excellent attention to detail who thrive in a lively, fast-paced team set up. You’ll be great at identifying problems and finding solutions, and you’ll always have a positive attitude, staying calm under pressure.
Because of the nature of what we do, you’ll also need to pass a credit, criminal record and fraud database check.
Sounds like somewhere you’d like to work? We’d love to hear from you. Find out more and apply today using the button below.