Infrastructure Support Specialist III

Undisclosed Company
Yeovil, Somerset
£25000 - £35000 per annum
Closing date
7 Aug 2019

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an Infrastructure Support Specialist III based on their customer site in Yeovil. This is a full-time, permanent role to start ASAP. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying up to £35.000 per annum depending on experience

** Please DO NOT apply if you do not have clearance**

Role Overview

We are looking for a highly motivated technical resource to join our Infrastructure support team providing 3rd level support within our cyber security team; whilst also as a secondary role providing 3rd level support across our Intel and network infrastructure.

You will be expected to work as part of a team, but happily work alone on the security operations centre.

The primary role will to provide daily maintenance and monitoring of all security systems, identify vulnerabilities, provide mitigation and remediation responses, liaise with our client security team and also provide post mortem forensic analysis where needed. You will also be required to write necessary documentation which will be shared with our client.

Job Description

The primary role will be part of our Security Operations Centre team:

  • Respond to cyber-security incidents identified through the security operations centre
  • Differentiate false positives from true intrusion attempts
  • Understand the network, both hardware and software configurations so as to expedite investigations and identify what systems may have been affected
  • Support the incident response team (SOC) by providing requested information
  • Manage and resolve Security Operations tickets in a timely fashion
  • Work with the Customer Information Security Team on incidents and initiatives
  • Participate in the improvement and or development of Security Monitoring and Incident Response process and procedures documentation where required

The successful candidate will also be required to assist with Intel systems and network support as required. It would therefore also be beneficial but not essential to have experience in:

  • Forcepoint Web, Email and Data Security
  • McAfee EPO, DLP, Avecto, HIPS, AV, DE
  • RSA
  • Microsoft Windows Server 2008-2016 - installation, configuration and roles (AD, DHCP & DNS, Print, etc.)
  • Microsoft Exchange 2007-2016 administration
  • Microsoft System Centre 2012 Configuration Manager
  • Basic scripting knowledge - powershell, vbscript, batch
  • Linux - installation and configuration
  • VMware vCenter and ESXi - installation, patching, configuration and administration
  • Basic understanding of LANWAN technology (Cisco)

Essential Skills/Qualifications

Technical skills:

  • Excellent investigative skills
  • Thorough approach to problem resolution
  • Previous history of working in similar role
  • Security Incident Response management
  • Forensic Analysis of security incidents
  • Ability to write formal detailed documentation

Interpersonal skills:

  • You will be expected to have excellent written and oral communication skills as there will be a requirement to liaise directly with our client

Personal skills:

  • Presentable
  • Good team player
  • Self-motivated
  • Embrace change
  • Rise to challenges
  • Ability to work alone or as part of a team
  • Approachable
  • Out going

Desirable Skills/Qualifications

  • Degree in Computer Science or Information Technology preferred
  • Information Security Certification would be advantageous.
  • ITIL V3 Foundation
  • MCP / MCSA preferable
  • VMware Certification preferable