Customer Maintenance Controller

Birmingham, West Midlands
Up to £30994 per annum
Closing date
25 Jul 2019

Hours Mon-Friday - 08:00-18:00 and occasional Saturdays

£15.84 PAYE per hour - £30,994

This Maintenance Controller's role offers an exciting opportunity to work within a dynamic and diverse team. The purpose of the role is to manage and control service, maintenance and repair costs for BT Group and BT Fleets other customers by ensuring all work is authorised in line with specific customers requirements.

You will work as part of the company car helpdesk, resolving complicated and protracted car related issues, through liaison with customers, manufacturers, dealerships and the BT fleet network.

The successful candidate will use the expertise and experience they have gained in the motor vehicle repair sector to ensure via negotiation that BT fleet continues to achieve value for money from service, maintenance repair providers.

Your duties will include:

  • Control, co -ordinate and authorise service, maintenance and repair work
  • Authorise vehicle replacement and monitoring repair operations
  • Utilise manufacturer warranty to all repairs where possible
  • Ensure accurate data input in relation to vehicle arrival and completion times
  • Escalate problems which fall outside the job holders resolve

You will possess experience in vehicle service and maintenance procedures, achieving a minimum of City & Guilds level 3 in Vehicle Maintenance or equivalent. You will also be required to be excellent team player with a proven track record of Workshop cost control.

If that's you and what you're looking for apply today

Contact Us
  • BT
  • Head Office
  • BT Centre
  • London
  • EC1A 7AJ
  • United Kingdom

BT is the world’s most established communications company, with over 100,000 employees in the UK alone.  As a major technology player, BT brings the world closer together.

BT is the world’s most established communications company, with over 100,000 employees in the UK alone.  As a major technology player, BT brings the world closer together. It pioneers the digital advances that enable its customers to connect and communicate anywhere, at any time. It delivers secure systems to businesses and links global organisations to the products they need.  And it creates brilliant experiences through its commitment to excellent customer service and care.

It’s a company that’s always hungry for new ideas, skills and talent in every part of the business.  And that’s where you come in. BT is looking for bright individuals to join its passionate people across a number of exciting roles. And with a range of great opportunities currently available within its Consumer and Business & Public Sector teams, this is your chance to join a motivated, ambitious and supportive organisation that’s committed to delivering even better ways for people to connect.

Whether it’s superfast fibre broadband, BT mobile or TV and HD Sports, BT’s Consumer team deliver the amazing products and services that provide faster, safer and more reliable connectivity to customers. And by doing so, they create new possibilities that transform everyday lives. So, if you want to play a part in shaping the future of BT’s customer experience, there are Customer Service and Sales roles available that will put you at the heart of everything BT do.  You can find out more by visiting or search a list of live vacancies below.

Business & Public Sector is responsible for powering the communications and IT for 900,000 companies in the UK and Ireland. From the biggest household names and public sector organisations to the newest start-ups, this team helps BT customers use the power of technology to keep business booming. It's only by broadening and deepening these relationships that BT can retain and win customers – so whether you choose a role as an Advisor or within Group Billing, you’ll play a vital role in helping BT achieve its ambitious goals for growth. Find out more and apply for roles within Business & Public sector by searching our list of live vacancies below.