PPI Complaints Handler

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £12.09 per hour
Closing date
19 Aug 2019

Manpower is currently recruiting for an intake of Complaints Handlers on behalf of our client, a large financial services corporation based in Brighton. This is a temporary role with Manpower for six months. Working 35 hours per week, Monday to Friday.

The organisation is a global leader in the financial sector known for providing an unparalleled customer experience. The Executive Customer Relations team is responsible for setting up and executing customer complaints to resolve our clients' needs swiftly and effectively.

Do you have a passion for solving problems and working highly-complex investigations? Do you want to work in a dynamic, supportive and engaged team of complaint handlers? If you're looking for a role that combines risk management, utilising your network to create innovative solutions and strengthening customer relationships then the Executive Customer Relations team could be the place for your next career move.


We're currently recruiting for hard-working complaint handlers to join our successful, dynamic department, based in Brighton on a Monday to Friday fixed hours role.

Our complaint handlers are responsible for thoroughly investigating complaints. You will need to look for vital clues to ensure you make the right decision every time when preparing your investigation templates and response letters. You will speak with customers to help assure them they are in safe hands. You will be part of a friendly team working towards a common goal.

As a successful complaint handler, you will possess a range of the following:

  • Strong emotional intelligence, self-awareness, positive attitude, resilience and friendly personality
  • Keen attention to detail
  • Experience of helping customers or in a case handling role
  • Desire and curiosity to learn and build your knowledge
  • Self-motivated and organised
  • Strong problem solving and decision-making skills

If you would like to be a part of this passionate team then apply here today!

*please note that due to the high number of applicants we are unable to inform every one of the status or outcomes of their application.

Contact Us
  • American Express
  • Head Office
  • Amex House
  • Brighton
  • BN88 1AH
  • United Kingdom

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.