Executive Customer Relations Consultant

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour
Closing date
30 Aug 2019

Do you have a passion for solving problems and creating great outcomes for both customers and the business? Is the Customer First ethos at the centre of everything you do? If you're looking for a role that combines risk management, utilising your network to create innovative solutions and strengthening customer relationships, Executive Customer Relations could be the place for your next career move


We're currently recruiting for complaint handlers to join our successful, dynamic department, based in Brighton on a Monday - Friday fixed hours role.

Our complaint handlers are responsible for thoroughly investigating both sides of a complaint, speaking to customers to fully understand all aspects of the problem. You'll explore all our systems and processes, gathering evidence and liaising with other teams to determine a fair outcome. You will then communicate your findings in writing and over the phone in a way that is clear for everyone to understand.

As a successful complaint handler you will possess a range of the following:

  • Keen attention to detail
  • Experience of helping customer or in a case handling role
  • Desire and curiosity to learn and build your knowledge
  • Self-motivated and organised
  • Strong problem solving and decision making skills
  • Knowledge and understanding of our products and services is beneficial, but not essential.
Contact Us
  • American Express
  • Head Office
  • Amex House
  • Brighton
  • BN88 1AH
  • United Kingdom

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.